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Rank: Freeware user
Groups: Member
Joined: 3/17/2008
Posts: 8
Location: Mannheim, Germany
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we have recently upgraded Lansweeper to version 3.2, but the installed software on our 64 bit systems are not beeing scanned. Do we need to make any adjustment in the configuration on the new Lansweeper version? Regards, Steen File Attachment(s):
 Uninstall.zip (10kb) downloaded 2 time(s).
Wow6432Node_#1.zip (400kb) downloaded 1 time(s).
Wow6432Node_#2.zip (490kb) downloaded 1 time(s).
Wow6432Node_#3.zip (362kb) downloaded 1 time(s).
Steen attached the following image(s):
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,560
Location: Hamme Belgium
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Steen wrote:we have recently upgraded Lansweeper to version 3.2, but the installed software on our 64 bit systems are not beeing scanned. Do we need to make any adjustment in the configuration on the new Lansweeper version?
Regards,
Steen You don't need to make any changes. Could you send me the following output: A print screen of the add/remove software screen with the software missing. registry output of the following keys : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
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Rank: Freeware user
Groups: Member
Joined: 3/17/2008
Posts: 8
Location: Mannheim, Germany
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I have uploaded the requested files. Unfortunately I had to break the wow6432node registry key into three pieces because of the size.
Regards,
Steen
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,560
Location: Hamme Belgium
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Could you also send me the screenshot of the web interface that shows the installed software.
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Rank: Freeware user
Groups: Member
Joined: 3/17/2008
Posts: 8
Location: Mannheim, Germany
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I have included the screenshot in the post
Regards,
Steen
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,560
Location: Hamme Belgium
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Do you only get this problem on 64 bit systems?
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Rank: Freeware user
Groups: Member
Joined: 3/17/2008
Posts: 8
Location: Mannheim, Germany
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yes, on the 32 bit systems all software is scanned correct. Only software in the registry key wow6432node on 64 bit systems is not scanned at all
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,560
Location: Hamme Belgium
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I noticed that "exchange server 2007" is also not scanned and it is in the "normal" uninstall hive.
Are you sure that you are using the lansweeper3.2 service?
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Rank: Freeware user
Groups: Member
Joined: 3/17/2008
Posts: 8
Location: Mannheim, Germany
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yes, we are using the lansweeper3.2 service, but we renamed it into Lansweeper30.exe. The version is 3.2.3160.19571
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Rank: Freeware user
Groups: Member
Joined: 3/17/2008
Posts: 8
Location: Mannheim, Germany
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yesterday we installed Lansweeper version 3.2 and update 1 on a complete new server, but we still have the same problem. The software on 64 bit machines is not being scanned.
Do you have any idea, what the we are doing wrong. Do we need to make adjustments after installing Lansweeper to be able to get a scan of the 64 bit software.
Best regards,
Steen
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