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Rank: Freeware user
Groups: Member
Joined: 7/3/2008
Posts: 6
Location: Farmington Hills, MI
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Hello! Alright, I've done an exhaustive search through these forums and through Google even. I'm running a Windows 2003 Server environment with Windows XP / Vista clients. I've changed my group policy to allow Remote Administration on every computer through the firewall. I can do a tracert to the effected computers with no issues at all. I've checked the COM+ security settings and didn't see anything out of the ordinary and have followed the steps in previous posts.
Here are the two elusive error messages:
1. The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
2. The network path was not found.
What's really strange is that some of the computers with error #1 still report back and I have all the information for them. Any help would be greatly appreciated. The product is great, and I hope that there's a solution because I'd love to keep using it!
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,167
Location: Hamme Belgium
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How many computers are affected?
Most common problem : reverse lookup "ping -a ipaddress" resolves to a wrong computername.
Most common problem vista : remote registry service is disabled.
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Rank: Freeware user
Groups: Member
Joined: 7/3/2008
Posts: 6
Location: Farmington Hills, MI
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Reverse lookup is fine for the effected computers: they all resolve to the correct name.
The Vista computers are working fine. I should've mentioned this before. There was an initial problem, but I found a solution in a different thread. As you stated, the remote registry service was not on.
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,167
Location: Hamme Belgium
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Are there any Windows XP SP3 machines affected? Check out this microsoft KB : http://support.microsoft.com/kb/935677/ it's fixed in SP3
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Rank: Freeware user
Groups: Member
Joined: 7/3/2008
Posts: 6
Location: Farmington Hills, MI
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I tried upgrading one of the XP machines to SP3 and still receive the same error: the network path was not found.
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,167
Location: Hamme Belgium
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When you try the client connection tester, do you get the same error?
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Rank: Freeware user
Groups: Member
Joined: 7/3/2008
Posts: 6
Location: Farmington Hills, MI
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Ping test OK
Remote registry test OK
Remote WMI access test FAILED
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
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Rank: Freeware user
Groups: Member
Joined: 7/3/2008
Posts: 6
Location: Farmington Hills, MI
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It also allows access to the root directory. The error message is different, but that only means it matches the same error as above for the RPC server that the majority of the computers get.
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,167
Location: Hamme Belgium
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You have created a group policy to allow remote administration, correct?
Did you allow the subnet of the lansweeper server?
1) Try "gpresult" on these computers to check if they applied the policy.
2) try "gpupdate /force" to force the policy to apply.
Try the connectiontester again afterwards
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Rank: Freeware user
Groups: Member
Joined: 7/3/2008
Posts: 6
Location: Farmington Hills, MI
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Alright, I believe the problem has been solved. Part of it was a group policy issue not being applied the way it should. It's supposed to update every 90 minutes or so, but it doesn't seem to do that. I really didn't want to go from computer to computer to update my group policy so I'll probably just add the gpupdate command in the login script for a night and then take it out the next day. Seems a bit ridiculous to have to do it that way, but whatever, such is the way of Windows I suppose. Thankfully, we can rule out your program as a culprit here! Thank you so much for your help and keep up the good work!
For any others having this issue, please check your group policy results and find a workstation you can do a quick gpupdate /force command on. It worked for me. Red computers are disappearing slowly but surely.
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,167
Location: Hamme Belgium
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It's always difficult to find out if a "lansweeper problem" or a "user problem"
Most of the time it's a user/configuration problem, but I want to be sure.
I am not a native english speaker so I had to look up the word "culprit" in a dictionary ;)
I take the "pepsi challenge" with a real commercial product any time
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