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Rank: Newbie
Groups: Member
Joined: 6/18/2008
Posts: 4
Location: Houston, TX
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It seems over the past week or two I've lost some of the software that I'm trying to keep track of on this tab. I've got 9 entries in the DB for software that I want to keep track of, which worked at first, but now 4 of them disappeared from that tab in the web console. Any idea how I can get these to show back up?
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,040
Location: Hamme Belgium
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Can you post a screenshot of what exactly that disappeared please.
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Rank: Newbie
Groups: Member
Joined: 6/18/2008
Posts: 4
Location: Houston, TX
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Here you go.
jwiginton attached the following image(s):
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,040
Location: Hamme Belgium
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Are you sure that there are computers with the missing software.
Lansweeper doesn't show the items when there are no computers found with the software
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Rank: Newbie
Groups: Member
Joined: 6/18/2008
Posts: 4
Location: Houston, TX
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I'm positive. My own machine has Office Professional Plus 2007 on it.
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Rank: Administration
Groups: Administration
Joined: 2/10/2005
Posts: 1,040
Location: Hamme Belgium
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The same version as in the license tab, maybe you installed a servicepack?
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Rank: Newbie
Groups: Member
Joined: 6/18/2008
Posts: 4
Location: Houston, TX
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That was it. I pushed out SP's for Office and didn't realize that they actually changed the version number instead of just augmenting a build number. Thanks. Feel free to close this one. :D
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